Terms of Use

1. Acceptance of Terms

By accessing and using ShipTokyo's services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

2. Service Description

ShipTokyo provides a proxy shopping and shipping service that allows customers to purchase items from Japan and have them delivered internationally.

3. User Responsibilities

• Provide accurate and complete information when using our services
• Maintain the confidentiality of your account information
• Comply with all applicable laws and regulations
• Pay all fees and charges associated with your purchases

4. Prohibited Items

Users are prohibited from requesting the purchase and shipment of:

• Illegal items or substances
• Dangerous or hazardous materials
• Counterfeit goods
• Items that violate intellectual property rights
• Any items restricted by international shipping regulations

5. Pricing and Payments

All prices are subject to change without notice. Users are responsible for all applicable fees, including:

• Item cost
• Service fees
• Domestic shipping within Japan
• International shipping costs
• Import duties and taxes

6. Shipping and Delivery

ShipTokyo is not responsible for delays or issues caused by customs, international shipping carriers, or other factors beyond our control. We will make reasonable efforts to ensure safe and timely delivery of your items.

7. Returns and Refunds

Due to the nature of proxy shopping services, returns are handled on a case-by-case basis. Refunds may be issued in cases of:

• Items damaged during shipping
• Incorrect items received
• Items not matching the description

8. Limitation of Liability

ShipTokyo's liability is limited to the amount paid for our services. We are not liable for indirect, incidental, or consequential damages.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these Terms of Use, please contact us at support@shiptokyo.com.